Refund Policy

At octvis.com, we want you to be satisfied with your purchase. Please read our refund policy carefully.

Digital Goods

All sales of digital cards are final. Once a digital card code has been delivered or redeemed, we cannot offer a refund or exchange. We encourage you to double-check your order before completing the purchase.

Physical Goods

For physical card shipments, you may request a refund under the following conditions:

• The item must be returned within 14 days of receipt.
• The item must be in its original, unopened packaging.
• You are responsible for the cost of return shipping.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our support team within 7 days of receiving your order. We will work with you to arrange a replacement or a full refund, including any shipping costs incurred.

To initiate a return for a damaged item, please provide photographic evidence of the damage and your order number.

How to Request a Refund

To request a refund, please visit our Contact Us page and provide your order number and the reason for your request. Our team will review your request and respond within 2-3 business days.